Terms of service

Last updated: 20 August 2026

These terms apply to your use of noveraclothing.shop and to every order you place with us. Please read them before ordering. By placing an order you agree to be bound by them. Nothing in these terms reduces your statutory rights as a consumer.

1. Who we are

Novera Clothing Ltd ("Novera", "we", "us", "our")
Registered office: 12 Elm Road, Plymouth, PL4 7BA, United Kingdom
Registered in England and Wales, company number [[COMPANY NUMBER]]
Email: support@noveraclothing.shop

2. Who can order

You must be at least 18 years old and able to enter into a legally binding contract. You must be ordering as a consumer for your own use, and you must have a valid payment method and a UK delivery address. We may refuse or cancel orders that appear to be for commercial resale.

3. Products and descriptions

  • We take care to describe our products accurately, including fibre composition, care instructions and measurements, which appear on each product page before you add the item to your basket.
  • Product photographs are for illustration. Colours can appear differently on different screens, and there may be slight variation between a photograph and the garment you receive.
  • Sizes follow the size guide on our site. Because garments are cut and finished by hand, measurements may vary slightly within normal manufacturing tolerances.
  • All products are subject to availability. Listing a product does not guarantee it is in stock.

4. Prices

  • All prices are shown in pounds sterling (GBP) and are the final price you pay for the item.
  • Novera Clothing Ltd is not currently registered for VAT, so no VAT is charged on our prices.
  • Delivery charges are shown separately and in full at checkout before you pay. There are no hidden or added mandatory fees.
  • We may change prices at any time, but changes will not affect an order we have already accepted.
  • If we discover a pricing error before we accept your order, we will contact you and give you the choice of proceeding at the correct price or cancelling. If the error is obvious and you could reasonably have recognised it as a mistake, we may cancel the order and refund you in full.

5. How a contract is formed

  1. You place an order by completing our checkout and clicking the order button. This is an offer to buy, not a binding contract.
  2. We send you an order acknowledgement email. This confirms we have received your order; it does not mean we have accepted it.
  3. The contract is formed when we send you a dispatch confirmation email. Only the items listed in that email are covered.
  4. If we cannot supply an item — for example because it is out of stock or we identify a pricing error — we will tell you and will not charge you for it, or will refund you if you have already been charged.

Before you place your order our checkout shows you a summary of what you are buying and lets you go back and correct any mistakes. Contracts are concluded in English, and we will send you confirmation of your order by email, which you can save and print.

6. Payment

Payment is taken in full at the time you place your order. We accept the payment methods shown at checkout, and all payments are handled by PCI DSS compliant payment providers — we never see or store your full card details. Full details are in our Payment & Billing Policy.

7. Delivery

We deliver within the United Kingdom only. Delivery options, charges and timescales are set out in our Shipping & Delivery Policy. Goods remain at our risk until they come into your physical possession.

8. Your right to cancel and to return goods

You have a legal right to cancel your order within 14 days of the day after delivery, and we voluntarily extend the change-of-mind window to 30 days. Full details, the exclusions that apply, and the model cancellation form are in our Returns & Refunds Policy, which forms part of these terms.

9. Your legal rights in respect of the goods

We are under a legal duty to supply goods that are in conformity with the contract. Under the Consumer Rights Act 2015, the goods we supply must be of satisfactory quality, fit for purpose and as described. If they are not, you have the remedies set out in our Returns & Refunds Policy. Nothing in these terms excludes or limits those rights. For free, impartial advice, contact Citizens Advice on 0808 223 1133 or visit citizensadvice.org.uk.

10. Accounts

If you create an account you are responsible for keeping your login details confidential and for all activity under your account. Tell us immediately if you believe your account has been compromised. We may suspend or close an account that is being used fraudulently or in breach of these terms.

11. Acceptable use

You agree not to:

  • use the site for any unlawful or fraudulent purpose;
  • attempt to gain unauthorised access to the site, its servers or any connected system;
  • introduce viruses, malware or other harmful material;
  • scrape, data-mine or systematically extract content from the site;
  • place speculative, false or fraudulent orders, or orders for commercial resale;
  • post content that is unlawful, defamatory, obscene, discriminatory or infringes anyone's rights.

12. Reviews and user content

If you submit a review or other content, you confirm it reflects your genuine experience and that you have the right to submit it. You grant us a non-exclusive, royalty-free, worldwide licence to use, display and reproduce it in connection with our business. We do not publish fake or incentivised reviews. Where a review has been incentivised in any way, that fact will be disclosed. We may remove content that is unlawful, misleading or in breach of these terms.

13. Intellectual property

All content on this site — including the Novera name and logo, product designs, photographs, text, graphics and layout — is owned by or licensed to Novera Clothing Ltd and is protected by copyright, trade mark and other intellectual property laws. You may view, download and print pages for your own personal use. You may not otherwise copy, reproduce, republish, distribute or exploit any part of the site commercially without our written permission.

14. Availability of the site

We aim to keep the site available at all times but we do not guarantee uninterrupted access. We may suspend, withdraw or restrict all or part of the site for business or operational reasons, and will give reasonable notice where we can.

15. Our liability

  • We do not exclude or limit our liability in any way where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for breach of your legal rights in relation to the goods.
  • We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen, or if at the time of the contract both parties knew it might happen.
  • We are not liable for loss or damage that was not foreseeable, or for loss of profit, loss of business, business interruption or loss of business opportunity, since we supply goods for domestic and private use.

16. Events outside our control

We are not liable for any failure or delay in performing our obligations caused by an event outside our reasonable control, including strikes, carrier failures, extreme weather, fire, flood, epidemic, war or failure of public networks. We will contact you as soon as reasonably possible and, if the delay is substantial, you may cancel the affected order and receive a full refund.

17. Privacy

We handle your personal data in accordance with our Privacy Policy.

18. Complaints

If something goes wrong, email support@noveraclothing.shop. We aim to acknowledge complaints within 2 working days and resolve them within 14 days. We do not currently subscribe to an alternative dispute resolution scheme, and you are always free to take a matter to court.

19. Changes to these terms

We may amend these terms from time to time. The version in force when you place your order is the version that applies to that order. Please re-read these terms each time you shop with us.

20. General

  • We may transfer our rights and obligations under these terms to another organisation. We will tell you in writing, and it will not affect your rights.
  • You may only transfer your rights or obligations to someone else if we agree in writing.
  • This contract is between you and us. Nobody else has any right to enforce any of its terms.
  • If a court finds any part of these terms unlawful, the remaining paragraphs remain in full force.
  • If we delay in enforcing these terms, that does not prevent us from enforcing them later.

21. Governing law and jurisdiction

These terms are governed by the law of England and Wales, and disputes may be brought in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of the country in which you live.