Contact information
Last updated: 21 August 2026
Company details
| Registered company name | Novera Clothing Ltd |
|---|---|
| Trading as | Novera Clothing |
| Registered office and trading address | 12 Elm Road, Plymouth, PL4 7BA, United Kingdom |
| Place of registration | England and Wales |
| Company registration number | To be added |
| VAT registration | Not VAT registered |
| Customer support email | support@noveraclothing.shop |
| Website | https://noveraclothing.shop |
What we sell and where it ships from
Novera Clothing Ltd sells women's clothing and accessories online to customers in the United Kingdom. We are a curated retailer: we select stock from established makers rather than manufacturing it ourselves.
All stock listed on this website is held in a warehouse in Great Britain and dispatched from there. We do not ship orders in from outside the UK, and you will not be charged customs duty or import VAT on a UK order.
How to reach us
The fastest way to reach us is by email at support@noveraclothing.shop, or through the form on our Contact Us page.
- Response time: within 1 working day, Monday to Friday
- Support hours: 9:00am – 5:00pm UK time, Monday to Friday, excluding public holidays
- Messages received at weekends or on public holidays are answered on the next working day
Please include your order number in any message about an existing order — it helps us answer you first time.
Who to contact about what
| Subject | Where to go |
|---|---|
| Order status, tracking, delivery problems | support@noveraclothing.shop — see the Shipping & Delivery Policy |
| Returns, refunds, exchanges, cancellations | support@noveraclothing.shop — see the Returns & Refunds Policy |
| Payment, billing and receipts | support@noveraclothing.shop — see the Payment & Billing Policy |
| Sizing and product questions | support@noveraclothing.shop — see our FAQ |
| Privacy, data protection and your data rights | support@noveraclothing.shop — see the Privacy Policy |
| Complaints | support@noveraclothing.shop with "Complaint" in the subject line |
| Press, wholesale and partnerships | support@noveraclothing.shop |
Written correspondence and returns
Formal notices and legal correspondence should be sent to our registered office at 12 Elm Road, Plymouth, PL4 7BA, United Kingdom.
Please do not send returns to this address without contacting us first. Email support@noveraclothing.shop to open a return and we will confirm the correct return address and reference.
Complaints
We aim to acknowledge every complaint within 2 working days and to resolve it within 14 days. Data protection complaints are acknowledged within 30 days and investigated without undue delay.
If we cannot resolve a consumer complaint between us, you can get free, impartial advice from Citizens Advice on 0808 223 1133 or at citizensadvice.org.uk. Data protection complaints can also be raised with the Information Commissioner's Office on 0303 123 1113 or at ico.org.uk.