Contact Us

We're here to help

Whether it's a question about sizing, an order that hasn't arrived, or a return you'd like to start — send us a message and a real person will get back to you.

Email: support@noveraclothing.shop
Response time: within 1 working day
Support hours: Monday to Friday, 9:00am – 5:00pm UK time

Please include your order number if your message is about an existing order — it means we can help you first time instead of asking you for it.

Before you write, these might answer it faster

• Frequently Asked Questions — sizing, delivery, returns and payment, all in one place
• Shipping & Delivery Policy — costs, timescales and what to do about a late parcel
• Returns & Refunds Policy — how long you have and how to send something back
• Payment & Billing Policy — payment methods, security and refund timing

Our details

Novera Clothing Ltd
12 Elm Road, Plymouth, PL4 7BA, United Kingdom
Registered in England and Wales, company number [[COMPANY NUMBER]]

Please don't send returns to this address without contacting us first — email us and we'll confirm the right return address and give you a reference.

Full company and contact details are on our Contact Information page.