Shipping policy
Last updated: 20 August 2026
This page explains where we ship, what it costs, how long it takes and what happens if something goes wrong in transit.
1. Where we ship
Novera ships to addresses in the United Kingdom only. We do not currently ship internationally. If your delivery address falls outside our delivery area, our checkout will not accept the order.
We cannot deliver to PO Boxes, poste restante addresses or forwarding services.
2. Delivery options and charges
All prices are shown in pounds sterling (GBP). Delivery charges are calculated at checkout and shown in full before you pay.
| Service | Estimated delivery | Cost |
|---|---|---|
| Royal Mail Tracked | 1–3 working days from dispatch | £4.99 flat rate |
| Royal Mail Tracked | 1–3 working days from dispatch | Free on orders over £100 |
"Working days" means Monday to Friday, excluding public holidays in England and Wales. Deliveries to the Scottish Highlands and Islands, the Channel Islands, the Isle of Man and Northern Ireland may take an additional 1–2 working days at no extra charge.
3. Order processing and dispatch
- Orders placed before 2:00pm (UK time), Monday to Friday, are processed the same day.
- Orders placed after 2:00pm, at weekends or on UK bank holidays are processed on the next working day.
- During sale periods, product launches and the run-up to Christmas, dispatch may take an extra 1–2 working days. We will say so on the website when that applies.
- You will receive a dispatch confirmation email with tracking details as soon as your parcel leaves us.
4. Delivery times are estimates
The times quoted above are estimates from the point of dispatch, not guarantees, and they depend on our carrier. However, under section 28 of the Consumer Rights Act 2015 we will deliver your order without undue delay and in any event within 30 days of the day your order is placed, unless we have agreed a longer period with you.
If we miss that deadline, you may specify a new, reasonable delivery period. If we miss that too, you may treat the contract as at an end and we will refund you in full without undue delay. Where you told us before ordering that delivery by a particular date was essential, or where the timing was obviously essential, you may end the contract straight away.
5. Risk and ownership
Goods remain at our risk until they come into your physical possession, or the physical possession of someone you have nominated to receive them. Ownership passes to you once we have received payment in full.
6. Missed deliveries and safe places
If nobody is available to receive the parcel, Royal Mail will usually leave a card and either attempt redelivery, leave it with a neighbour, or hold it at a local delivery office. Parcels not collected within the holding period are returned to us; where that happens because of an incorrect address or repeated missed collection, we may deduct the cost of the return leg from any refund.
If you instruct the carrier to leave a parcel in a nominated safe place, the parcel is deemed delivered once left there and we cannot accept liability for loss after that point.
7. Delayed, lost or damaged parcels
- Delayed: please allow 2 extra working days beyond the estimate before contacting us. Adverse weather and postal strikes can hold parcels up, and carriers usually catch up.
- Lost: if your parcel has not arrived 7 working days past the expected delivery date, email us with your order number and we will investigate with the courier, then send a replacement or refund you in full.
- Damaged: if your parcel arrives visibly damaged, please photograph it before opening if you can, and email us within 7 days of delivery. We will arrange a replacement or full refund, including delivery costs, at no cost to you.
Email support@noveraclothing.shop with your order number in all cases.
8. Incorrect delivery addresses
Please check your delivery address carefully before completing checkout. If you spot a mistake, email us immediately — we can usually amend the address before dispatch. Once a parcel has been dispatched we cannot change its destination, and we are not able to refund orders that go missing because an incorrect address was supplied to us.
9. Duties and taxes
All orders are shipped within the United Kingdom, so no customs duties or import taxes apply. The price shown at checkout is the total amount you pay, other than the delivery charge shown separately at checkout.
10. Returns
For how to send something back, see our Returns & Refunds Policy. In short: you have 14 days from the day after delivery to cancel under your statutory rights, and we extend that to 30 days as a goodwill gesture. You pay return postage for change-of-mind returns; we pay it when an item is faulty, damaged or incorrect.
11. Contact us
Novera Clothing Ltd
12 Elm Road, Plymouth, PL4 7BA, United Kingdom
Email: support@noveraclothing.shop
Registered in England and Wales, company number [[COMPANY NUMBER]]